• College Professor. Created and designed a course called Service Excellence, for the School of Hospitality.

  • In person, engaged in thorough needs analysis, then trained restaurant staff & managers on the Las Vegas strip.

  • Virtually, trained new staff at a Toronto downtown hospital, in digital systems and processes.

  • In person and online, served as the IT Training & Adoption Specialist with a Toronto-based college, acting as the middle person between IT and faculty.