Was a professor at George Brown College, School of Hospitality & Culinary Arts. Trained students in beverage service, sales, & management. Created and designed various courses including one called Service Excellence, for both in-person and online learning.
In person, engaged in thorough needs analysis, then trained restaurant staff & managers on the Las Vegas strip, in beverage knowledge, service, and wine & food pairing.
Virtually, trained new staff at a Toronto downtown hospital, in digital systems and processes; take a look:
In person and online, served as the Software and Technology Training & Adoption Specialist with a Toronto-based college, training faculty on how to use new apps and technology.
